Customer Care

FAQ & Policies

Find customer care information for 108 STARS, including frequently asked questions, returns, refunds, shipping, privacy, and terms of service.

FAQ

Questions

What is The Herald?

The Herald is the inaugural eyewear release from 108 STARS. Crafted from premium acetate and fitted with UV400 lenses, it is designed for those who appreciate understated luxury and timeless design.

Where are the sunglasses made?

The Herald is handmade in Italy.

What materials are used?

The Herald is crafted from premium acetate and fitted with UV400 protective lenses.

What does UV400 mean?

UV400 lenses are designed to help protect your eyes by blocking harmful UVA and UVB rays.

What is included with my purchase?

Each pair includes The Herald sunglasses, a protective case, and branded packaging.

How long does shipping take?

Orders are typically processed within 2-3 business days. Delivery times vary based on destination and carrier.

Can I return my order?

Yes. Eligible items may be returned within 14 days of delivery.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Do you offer exchanges?

At this time, 108 STARS does not offer direct exchanges. Customers may return eligible items and place a new order if desired.

Policies

Customer Care & Legal

Return Policy

108 STARS wants you to be confident in your purchase. If you are not satisfied with your order, eligible products may be returned within fourteen (14) days of delivery.

To qualify for a return, items must be returned within 14 days of delivery, unworn and unused, free from damage caused after delivery, include the original case, packaging, and any included accessories, and be accompanied by proof of purchase.

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Refund Policy

Once your return has been received and inspected, you will be notified regarding approval or denial of your refund.

Approved refunds will be issued to the original payment method used for purchase.

Shipping charges are non-refundable unless otherwise required by law.

Shipping Policy

108 STARS currently ships within the United States, including Alaska and Hawaii. We do not ship to U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations at this time.

Orders are typically processed within 2-3 business days after payment is received.

Delivery times vary depending on destination and carrier service. Estimated delivery dates are not guaranteed.

108 STARS is operated by Double V Collective LLC. We respect your privacy and are committed to protecting your personal information.

When you visit our website, place an order, or contact us, we may collect information needed to process orders, communicate with customers, improve website performance, detect fraud, and comply with legal obligations.

By accessing or using the 108 STARS website, you agree to these Terms of Service. 108 STARS is a brand operated by Double V Collective LLC.

We reserve the right to modify product offerings, descriptions, pricing, and availability without notice.

These Terms of Service shall be governed by and interpreted under the laws of the State of Georgia, without regard to conflict-of-law principles.